Question 1

Is your company licensed and insured?

Accepted Answer

Yes we are. For license and insurance information please visit the California Public Utilities Commission at CPUC.CA.GOV.  This is the government agency, (DMV for limousines) that makes sure all of us are fully insured and registered. Here is the direct link for limo company lookup. Then continue to fill in the company name or license number. Majestic Limousine Carrier name is 15069 also known as TCP 15069-B. You will then get to see if their license (TCP) is registered and active, and if they have active insurance.

Question 2

How far in advance do I need to make my reservation?

Accepted Answer

For most reservations we require at least 4 hours notice. This allows for assigning a chauffeur and travel time to the pick-up location. We do try to accommodate every request made. For large events, weddings and proms occurring in a peak season we suggest a minimum of 8 weeks. If you are looking for a particular vehicle or service, we can take reservations up to 12 months in advance. Please note our fleet is subject to availability until reserved; please do not hesitate to contact us directly at your earliest convenience to inquire about our transportation services so our experienced staff may best assist you.

Question 3

I don't like calling in, can I book online?

Accepted Answer

Yes, booking online is easy and convenient. Simply click here or any "BOOK NOW" button on our website, choose your desired service type, and follow the easy steps to complete the booking process.

Question 4

Must my child utilize a car seat in your vehicle if it aligns with the legal requirement for their age?

Accepted Answer

Absolutely, if your child still requires a car seat. If you'd rather not bring yours, just inform us of the type needed, and we'll happily provide one at no additional charge. Please note, parents and caregivers are solely responsible for installing and for properly securing their child in the car seat.

Question 5

Can we bring our dog or cat with us? Do we have to notify you?

Accepted Answer

To ensure a seamless experience, please inform us in advance if you intend to bring a pet, allowing us to make necessary arrangements. We warmly welcome dogs and cats on board, but for the comfort of all passengers and our chauffeurs, we kindly request crating your pet during the ride, except for service dogs. Please note that a $100 clean-up and carpet shampoo fee will be applied if your pet leaves a significant amount of hair behind. This measure is in place to accommodate passengers with allergies and maintain the cleanliness of our vehicles, prioritizing the well-being of future guest in our vehicles.

Question 6

What cleaning procedures do you have in place?

Accepted Answer

We are operating and adhering to the latest guidelines set forth by the CDC, WHO and federal government. We have advised chauffeurs to increase vehicle cleanings to multiple times per day, which, at a minimum is between all passenger changes. This includes using sanitizing wipes or disinfecting spray to wipe down all shared surfaces such as seats, handles, power switches, windows, and cup holders.

Question 7

What is your billing procedure?

Accepted Answer

Upon booking a valid credit card authorization form needs to be filled out with proper ID. A 20% deposit will be required to hold the reservation for limousines and buses and the outstanding balance will be charged 72 hrs before the date. For our non-stretch vehicles the full balance will be charged 24 hrs before the date. Waiting time or any additional charges to the trip will be billed after.

Question 8

What is your cancellation policy?

Accepted Answer

If it is necessary to cancel the order please be sure to give us adequate notice. Changes or cancellations for all trip reservations must be done by calling us directly at (866) 300-0023. Changes/cancellations require twenty-four (24) hours advance notice. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fair.

Question 9

What method of payments do you accept?

Accepted Answer

Visa, American Express, Master Card, Discover

Question 10

What amenities come with the vehicles?

Accepted Answer

Our standard non-stretch vehicles are equipped with complimentary amenities such as premium waters, SiriusXM radio, phone chargers, and tissues. For our limousines and party buses, you can enjoy complimentary cold soft drinks and waters. Should you have any specific requests beyond our standard offerings, we are happy to accommodate them for an extra charge. Feel free to let us know how we can tailor your experience to meet your preferences.

Question 11

Will my luggage fit in your vehicle?

Accepted Answer

While we do our best to estimate luggage space, we cannot be held responsible if it doesn't fit. It's crucial to inform us of oversized items like golf clubs or surfboards in advance. We'll recommend a fitting vehicle, but confirmation relies on your information. On the day of the chauffeur's arrival, their assessment will determine the final decision. If the luggage doesn't fit, consider organizing an alternative rideshare to accommodate both passengers and belongings before departure.

Question 12

If the luggage doesn't fit in the trunk, is it permissible to place it in the front seat or inside with us?

Accepted Answer

Unfortunately, we cannot accommodate placing luggage in the front seat or inside with passengers. This is due to safety concerns as unsecured items in the cabin pose a risk to both passengers and chauffeurs. It's a liability, and in the event of an accident, luggage in the front seat can be dangerous or even fatal to the driver. Safety is always our number one priority.

Question 13

What time should I leave to the airport?

Accepted Answer

Share your preferred airport arrival time, and we'll advise you on the best departure time from your home or hotel based on distance and traffic patterns. Most International airports will recommend that passengers arrive two hours before a domestic flight departure and three hours before an international flight departure.

Question 14

What happens if my flight is delayed or cancelled? Do you track our flight?

Accepted Answer

Our office and chauffeurs actively monitor all flights to ensure we're available for you, adapting to any time changes. If you encounter a delay, please inform us promptly for seamless coordination. Early notification enables us to deploy resources efficiently, ensuring your chauffeur arrives on time. Additionally, our broad network of affiliates offers support for any adjustments to flight times.

Question 15

How can I locate my chauffeur when I land at LAX and wish to be picked up at the curb?

Accepted Answer

Follow these 5 simple steps, and you'll be on your way to your destination in no time!

Step 1: 
Upon landing at LAX, your chauffeur will establish contact with you via text.
 
Step 2:
Grab your baggage and proceed outside to the outer white curb labeled "PASSENGER PICK-UP."
 
Step 3: 
Inform your chauffeur you’re ready with your nearest column number (e.g., 1D, 2J, 7E).
 
Step 4: 
Your chauffeur will head from the limo holding lot to meet you at the designated column. It will take a minimum of 15 minutes for your chauffeur to arrive. 
 
Step 5:
Enjoy the ride!

If you choose to be picked up inside the terminal there is another procedure for that service, which is explained in our Airport Service page.

Question 16

If I book an Airport Transfer, can I make a extra stop? (Ex: another house, coffee stop or drive thru)

Accepted Answer

We're delighted to accommodate one additional stop along the way, provided it takes no more than 10 minutes and aligns with the ride's original route. However, if the stop exceeds this time limit, if multiple stops are made, or if the extra stop deviates from the scheduled route, the ride will transition from a transfer to a 3-hour minimum charter. Please notify us in advance, as there are multiple scheduled jobs for the vehicle, and we want to ensure punctuality for the next pick-up.

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